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Jewelry Policies

Van Balen Fine Jewelry

Van Balen fine Jewelry is devoted to fine craftsmanship and lasting value. The genuine materials set in each piece have been carefully inspected for quality to ensure our fine jewelry meets the highest standards. VBFJ warrants they will repair any item that is defective due to workmanship or materials. This warranty will be voided due to abuse or misuse of jewelry, at our discretion. VBFJ guarantees the service or maintenance requests will be responded to on all jewelry, up to three years from date of purchase. VBFJ cannot always provide certification documents upon requests. VBFJ does not act as an appraiser of any jewelry that does not originate from us.

Shipping: VBFJ is privately insured and ships exclusively using the United States Postal Service through both Priority and Registered Mail. This applies to all outgoing and incoming packages. This secure shipping method has been successful for VBFJ for over two decades. Shipments that have less than $25,000. total value will be shipped Priority Mail, delivery will take 4-5 business days due to our office location being on an outer Hawaiian Island. Packages over $25,000. total value will only be shipped by using Registered mail, delivery can take between 5-12 business days. A tracking number will be sent to each client directly by email the day the package is shipped. You may track your package at any time by visiting www.usps.com

Returns and exchanges: EXCHANGES FOR EQUAL OR LESSER VALUE WILL BE ACCEPTED WITHIN 7 DAYS OF PURCHASE.

If for any reason you are dissatisfied with your purchase, VBFJ asks for a second opportunity to accommodate your fine jewelry needs. If our second attempt does not leave you satisfied, VBFJ will offer a refund, minus a modest restocking fee.

A return label can be forwarded to you upon request via email should additional workmanship be required by VBFJ.

All questions surrounding any VBFJ purchase need to be sent by email to: info@valvanbalen.com